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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Anna was not communicative and my agent and I sent her many emails she didn’t reply to. Not until 1 week before we were supposed to close did we find out that our close date was in jeopardy and that was by going to the loan officer, who has been excellent (Arin Baghermian). Arin got me to Anna’s manager, Stephen Cadigan, who was able to rush everything and make our close date happen. He basically performed a miracle where Anna had said she had done everything she could.
Communication within PennyMac is lacking and portal system never seems to send the documents to the right person. We started the process 45 days prior to closing and only was able to close on time when we escalated the communication issues to upper management.
It was an easy process and everyone was friendly and informative.
Communication, Communication, Communication. Definitely, I expect to have answers of my questions asked via email, or voice message several times. Unfortunately, no answers were available until the day of closing or transferring the fund. This was worst possible experience.
The representatives I spoke with were great about returning emails and phone calls. The process was made easy by their attention. There were some peculiar scenarios that applied to my loan process, and they were able to get answers for me right away. The only stumbling blocks were some of the documents needed to be sent multiple times, and I felt that going into my closing, there was my loan might not be approved. Overall, I am satisfied, but felt that the level of stress was significant.
Great! 5 out of 5 Stars
Very pleasant experience. Simple and easy process. The people were professional and friendly
Easy, clear-cut process.
Smooth and easy transaction. I recommend PennyMac without reservation.
PENNYMAC has a 4.5 star rating with 48,794 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.