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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,615 reviews
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Ricky Y.'s profile image
Ricky Y. 
5 years ago

I felt entire process took to long because the existing loan was with Penny Mac, I would like thank loan specialists Jeff and Nicole for their outstanding support through out the entire process. 

Philip F.'s profile image
Philip F. 
5 years ago

Quick and easy service all considering the current situation with covid-19. The process was fluid without any obstacles (besides time due to the pandemic) and communication was a breeze. 

TIFFANY T.'s profile image
TIFFANY T. 
5 years ago

Fast and efficient 

Andrew E.'s profile image
Andrew E. 
5 years ago

Emeldo was terrible with communication. I would get an email stating something and then request to speak with him and not hear back for days. Also, I had a cashier's check ready for closing and got an email at 11:45pm the night before my 8:00am notary appointment that the closing amount had changed. How was I supposed to respond to that? Overall, I feel as though I ended up having to produce more out of pocket money than I was told and was not given answers. Unacceptable. 

SAMANTHA B.'s profile image
SAMANTHA B. 
5 years ago

I would like to Thank PennyMac for a very efficient and pleasant loan experience especially in the middle of the COVID-19 safer at home and restrictions. We were still able to complete the appraisal and conduct a closing all within the original time frame. Thank you, 

JEFFREY K.'s profile image
JEFFREY K. 
5 years ago

super easy process 

CHARLES M.'s profile image
CHARLES M. 
5 years ago

It seems to me, since I was a client prior to refinancing, I thought it would be quicker and smoother. Just because my income changed was not a reason for how long it took. I was tried of hearing there is a pandemic going on! In my opinion, I was with PennyMac for 6 years paying more than the loan per month required I would have thought it would have been a much better experience, but I was wrong. It took way to long and Old Republic was a joke in this process. Should have pay off the loan. 

DEBRA M.'s profile image
DEBRA M. 
5 years ago

From the initial application with Mr. Vandervele, to Mr. Kapaun, and Grace Kapaun, to the Notary, everyone was professional, knowledgeable about refinancing, and everything was timely and in order. Mr. Kapaun went out of his way to be personable, and clients need that little added touch, you do not feel like your just another number in the book, we would definitely ask for Mr. Kapaun if we ever refi again. Thank you for the awesome experience, it was a first for us. Bruce and Debra McDowell 

KEITH S.'s profile image
KEITH S. 
5 years ago

The whole process was so simple. Everyone I worked with was happy to help and easy to get a hold of, if I had any questions. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,615 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.