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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
None. Thumbs up!
In general people had the impression of being undertrained and over worked. I know this has been a busy time but I seldom felt patience or kindness. Usually terse and on once mild belligerenc. I think people were in general coping in a difficult work environment. It was difficult to get clear and accurate explanations of specific items on the Loan Estimates. One (female) manager who I spoke to was excellent and able to explain details with knowledge and patience (despite herworking long hours).
I love how timely all the responses were to my questions. They communicated everything perfectly. Would highly recommend this company to anyone. Thank you to Kyle Yu, Cheree and Vitaly for being so amazing and nice.
Brian Mitchell was exceptional. He communicated with us every week and was very responsive to questions and concerns. He helped to facilitate the issue that we had with explaining my student loans. After the loan closed, he helped with questions about funding. I really appreciate everything that he did to make this a great experience.
The whole team that worked with me was fantastic!
Great service
Very professional and good communication from start to completion!
Easiest process ever!! Closed within a few weeks with no problems. Thanks PennyMAC!!!
Overall, the experience was great. My only issue is towards the end of closing I had several questions and no one responded to my emails or phone calls.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,066 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.