This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The one survey question asked me about the communication from Andrew Mortenson. I put that at the lowest mark because never in the entire process did we talk to an Andrew. We only emailed and spoke with a Nicholas Purcell and Dalia Rodriguez.
Great experience!
The experience I had was smooth and easy. They lowered my rate lower than what I was asking for. I tried refinancing through my bank, and a hand full of the banks, and they could not help, PennyMac got right to work as soon as I reached out. I closed on a new rate within a few weeks. Thank you!
Tahirah was very good and helped a lot. Tim, got the loan to where we where not paying over $9,000.00 for the total loan and no money down. Thank you both, Cheryl and Matteo Mastrovalerio
I was already an existing customer and the service was equally as good as if I was a new customer. Easy and direct communication was refreshing.
I sent emails and questions to my loan officer to be answered quickly however she mentioned she had to send to other departments, so this took some time and sometimes did not even get communicated to them according to loan officer, not sure who was to blame but finally after speaking to Regina she set everything straight and answered my emails and concerns. Work on better communication between your departments and streamline the process with one contact during entire process.
Great communication during the process. Every one I spoke to was very professional.
Fast, clear, and consistent information.everyone was friendly and prompt.
Loan officer was helpful, I had a problem with first application in January but the second app was successful and the team seemed knowledgeable and things went more smoothly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,614 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.