PENNYMAC

Edwin Ayala O. 

on Birdeye

4 years ago

After been informed of no " out of pocket money " when it came time to finalize the loan I was told that I did had to pay out of pocket. Of course it was resolved ,but not after having to keep comunicating with the persons in charge of the process. I think this made the closing to last longer than needed. I did not expected that  

Jocelyn G. 

on Birdeye

4 years ago

Overall great experience. Some hiccups with closing and repeat documents requested, But the Hangul I think was more with my employer versus pennymac. Once resolved everything went according to plan. Rachel and all the loan specialists were awesome. Wait time was always super reasonable, especially during Covid where we thought we would have to wait. Questions and replies back were always quick and thorough. 

HARRY P. 

on Birdeye

4 years ago

The online Closing Disclosure document was never updated to remove the Escrow Account. I was told that it would be corrected in the final version and it was, but I would have appreciated an accurate version before the closing, especially since the notary had no time to allow a review of the closing paperwork. Also, I was sent a bill from the old, original PennyMac for $1904.81. When I called customer service, I was told to ignore it, but that they could not verify that instruction in writing. 

Gregory M. 

on Birdeye

4 years ago

We were supposed to have our overpayment directly deposited into our checking and we gave the person who came to close a deposit slip for our account. Just found out a check was mailed to the wrong address not to us. 

JACOB G. 

on Birdeye

4 years ago

My loan experience was amazing 

RICHARD P. 

on Birdeye

4 years ago

Went great :-)  

JOHN L. 

on Birdeye

4 years ago

I posted my feedback 

GARY M. 

on Birdeye

4 years ago

Communication was excellent. 

ANTHONY Y. 

on Birdeye

4 years ago

Great fast service. Would recommend to anyone.