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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Everyone at Penny mac was so professional and personable.
This was my 2nd refi with Penny Mac and had my 1st experience not gone "Great" I would have looked for another lender. The personnel are very knowledgeable and clearly explain processes. Nick Hagen frequently called me to update where my application was in the process. Great Guy!
The amount due at closing continuously changed. We were told no money due at closing. We had to get the loan revised three times! It was frustrating.
During the COVID-19 Pandemic I felt that this Refinancing process flowed smoothly and quickly under the circumstances of many individuals working from home. I can imagine how much quicker things would have processed under normal operations. However, the time for completion fit my needs perfectly and I greatly appreciate the professionalism from the employees of PennyMac.
Fast and professional. The communication was not clear. Clients should be given a reasonable expectation of what's nest and when. I'm an existing customer and PennyMac has a good reputation. So I felt safe. Overall, the transaction went smoothly.
The loan process and customer service was excellent. David Malki and My'Esha Allen provided prompt and professional service. They were responsive to calls and email inquiries and ensured that we were informed of the process. The closing process needs improvement. This was the second time that I closed a loan with PennyMac and the experience both times was horrible. We were not notified that the closing date was postponed until we called after the scheduled appointment time.
Low rate , courteous service
Read my yelp review..I've bought 5 homes and refinanced twice and this has been by far the worst experience of our mortgage experiences. The worst communications ever, never had documents ahead of time, closing costs were not what we were told, did not get 20k that we asked for and were told we were getting, email communication was form statements no personal communications. Many of our friends suggested not too go with penny Mac but we believed in Monica and felt good with her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.