PENNYMAC

MIRIAM F. 

on Birdeye

5 years ago

Wonderful Services ... 

LEROY P. 

on Birdeye

5 years ago

Everything went smoothly! 

ROGER C. 

on Birdeye

5 years ago

pleased. 

LENNOX A. 

on Birdeye

5 years ago

4 months to refinance a loan is unacceptable. 

RANDAL F. 

on Birdeye

5 years ago

Everything was clearly stated and processed. My only comments are; 1) the communication for the notary could have been better as we needed notaries in two different places but only got communication on one. I'm still waiting on my notice of payment and start date. 

Harry S. 

on Birdeye

5 years ago

very professional 

WILLIAM B. 

on Birdeye

5 years ago

Very easy and quick process and exceeded my expectations 

Ivan Lopez M. 

on Birdeye

5 years ago

Although Beth answered all my questions fast and was readily available, miscommunication was noticeably at closing. This because our closing was higher than what we were told/showed. Second, my wife name was not nowhere to be found in the paperwork and I expressed since the beginning that she needed to be added to the property deed. Third, we were charged $25 extra for the appraisal! This makes you wonder what else we actually paid extra... 

LOTHAR G. 

on Birdeye

5 years ago

It was a very slow process and little explanation for the periods of delay. I didn't feel there was any customer consideration and loyalty provided since Penny Mac had a lot of history on my loan, credit report, value of the property and equity position and many of the steps involved was like they were dealing with an unknown. Maybe it was my perception but I don't think I saw any consideration for someone that has been a loyal customer of Penny Mac. I actually had a better offer from my bank.