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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service.
Clear and consistent communication, always letting me know the current status and what was coming up. I wasn't surprised by anything, everything was following a set schedule baseline, very appropriate and on-time. Maintain these high standards for customer service!
i was very satisfied with everything
Loan Officer told me I would be able to close 1 May, we closed 29 May 2020. I asked him a question via secure message/reply, he never responded. I asked about a lenders credit since he told me there would be no additional closing cost then when it was almost time to close there was $2000+ cost. He immediately dismissed my request. At that point I knew he didn't have my best interest he was working for his paycheck. THEN, we had a $13. cash to close. My wife is the reason we didn't walk.
My refinance loan was closed. But PENNYMAC has not even funded my loan. I am still paying and a active client for my previous lender. Also, at first, it was nothing down. But then I had to muster up $1,100 at a last minutes notice. No real excuse or explanation. Just "error".
Very experienced and knowledgeable.
Nancy was impossible for me to get a hold of, though I was available every time she called me (minus once). She didn't return my calls because "there's a delay" with her voicemail. At the close my process, I had one final question I needed an answer to. 6 days later, and no follow up. I called customer service and her response was in the file - but she NEVER communicated it to me. Nancy came across as a very nice person, but perhaps overworked.
Easy for the most part.
Thank you for making such a stressful time such an easy positive experience!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.