PENNYMAC

BRION L. 

on Birdeye

5 years ago

It was great through and through. 

MICHAEL F. 

on Birdeye

5 years ago

nothing 

FRED C. 

on Birdeye

5 years ago

Great customer service! 

MICHAEL B. 

on Birdeye

5 years ago

Initially, I wanted to speak with a person at PennyMac, but was forced to apply for the refinance loan online. I am a computer dummy, so I had problems with the online process, became frustrated, and called other loan companies so I could speak with people about refinancing my house. Just as I was about to select another loan company, PennyMac called me and very patiently walked me through the loan process. I cannot thank PennyMac's staff for their patience and skills at explaining each step. 

SCOTT J. 

on Birdeye

5 years ago

Great experience 

Roy A. 

on Birdeye

5 years ago

Was communicated well thru the process to closing. Would refer a friend to you. 

Christopher L. 

on Birdeye

5 years ago

1 - acknowledge and respond to emails; also, respond in a more timely manner. There were several instances where w sent requests and received 0 response. 2 - we requested more than 1x that my wife be the main point of contact, however, Chris received all notifications by cell phone. 3 - we answered the same VA question several times and received emails/calls that indicated our loan may be delayed if we didn't respond. We responded timely each time with 0 response. 

HARISH G. 

on Birdeye

5 years ago

There was very little communication. It was very hard for me to get any status except by constantly calling. Most of my emails requesting status were not responded to. One payoff statement had been loaded since April, yet I was told this document was outstanding. I had to call the title company and get a copy and send it in. Even after I did this, it was still not loaded and this request was left as outstanding. Even the title company was wondering why I was doing the calling and not you. 

Patrick S. 

on Birdeye

5 years ago

PennyMac communicated everything well and effectively.