PENNYMAC

Larisa V. 

on Birdeye

5 years ago

Excellent communication. Always follow up on my emails . 

JOSEPH W. 

on Birdeye

5 years ago

All in all a great experience. 

Rafael P. 

on Birdeye

5 years ago

Great service overall. 

KEVIN L. 

on Birdeye

5 years ago

My Loan process went very well considering delays experienced due to COVID-19 pandemic. Only a few days over the promised closing date, but communication between the PennyMac team and myself were all timely and to the point. Very easy team to work with. 

Karen C. 

on Birdeye

5 years ago

N/A 

Michael W. 

on Birdeye

5 years ago

Greg and Richard were very attentive and willing to help and were pleasant and knowledgeable when talking on the phone. 

Joshua B. 

on Birdeye

5 years ago

While there were hiccups, Max worked hard to get everything resolved. The only frustrating part was having to wait multiple times for answers due to things I wasn't even aware of. Also was not able to do the first closing because of a clerical error. But everything was worked out and I appreciate all the work that was out into making that happen. 

LARRY H. 

on Birdeye

5 years ago

I selected Great because there was no selection between "Great" and "Just All Right". The rating I would give is "Good". There were some time labs between getting responses that some how were not received for periods of time. I understand that this may have been impacted by the COVID-19 and demand imposed by the low interest rates. Recommend that you consider offering what your competitors are "allowing lowering interest rates if they lower before closing. Especially Existing Customer. 

Lakshminarayanan G. 

on Birdeye

5 years ago

Nice work by all involved