PENNYMAC

JAMES B. 

on Birdeye

5 years ago

Easy Peazy lemon squeezy 

Henry G. 

on Birdeye

5 years ago

From the beginning of the process till the end was very well explained. I received emails and follow up phone calls to expedite the process. Very easy process! 

NICHOLAS B. 

on Birdeye

5 years ago

Easy process. Answered my emails as soon as they were received. 

WILLIAM D. 

on Birdeye

5 years ago

Pennymac is a great bank to work with,although I had some issues.. it's a tough time right now, so most of the issues were understandable considering the circumstances..! 

THADDEUS L. 

on Birdeye

5 years ago

I was pleasantly surprised at how quickly I was able to get a hold of “a live person” over the phone when I had questions. 

NATHAN K. 

on Birdeye

5 years ago

There were a couple docs that got requested again even though I had sent them already to the initial loan officer I spoke with, but it was no big deal and easy to just resend them. Tracy was amazing! Responded to our inquiries quickly, & explained every step throughly and made it all easy to understand. She got us closed really quickly too, in half the time of what USAA had proposed. Tracy is the main reason we stayed with PennyMac instead of refinancing w a different bank. Give her a raise! 

DIANE T. 

on Birdeye

5 years ago

Everyone I talk to was awesome, they were thorough and very friendly, answered all my questions . They were very quick in getting everything done, I was pleasantly surprised how fast it went. I would totally recommend Penny Mac to everyone that wants a great experience with great people who will take care of you and do it in a timely fashion. Thank you for everything. 

Pamela K. 

on Birdeye

5 years ago

I did finally get through to Icenia. She is very busy. I know that she worked very hard to get everything accurate and our lawyer to our home for the closing. 

ANDREW H. 

on Birdeye

5 years ago

Very efficient, polite, and helpful with my questions.