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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,798 reviews
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JAMES B.'s profile image
JAMES B. 
5 years ago

Easy Peazy lemon squeezy 

Henry G.'s profile image
Henry G. 
5 years ago

From the beginning of the process till the end was very well explained. I received emails and follow up phone calls to expedite the process. Very easy process! 

NICHOLAS B.'s profile image
NICHOLAS B. 
5 years ago

Easy process. Answered my emails as soon as they were received. 

WILLIAM D.'s profile image
WILLIAM D. 
5 years ago

Pennymac is a great bank to work with,although I had some issues.. it's a tough time right now, so most of the issues were understandable considering the circumstances..! 

THADDEUS L.'s profile image
THADDEUS L. 
5 years ago

I was pleasantly surprised at how quickly I was able to get a hold of “a live person” over the phone when I had questions. 

NATHAN K.'s profile image
NATHAN K. 
5 years ago

There were a couple docs that got requested again even though I had sent them already to the initial loan officer I spoke with, but it was no big deal and easy to just resend them. Tracy was amazing! Responded to our inquiries quickly, & explained every step throughly and made it all easy to understand. She got us closed really quickly too, in half the time of what USAA had proposed. Tracy is the main reason we stayed with PennyMac instead of refinancing w a different bank. Give her a raise! 

DIANE T.'s profile image
DIANE T. 
5 years ago

Everyone I talk to was awesome, they were thorough and very friendly, answered all my questions . They were very quick in getting everything done, I was pleasantly surprised how fast it went. I would totally recommend Penny Mac to everyone that wants a great experience with great people who will take care of you and do it in a timely fashion. Thank you for everything. 

Pamela K.'s profile image
Pamela K. 
5 years ago

I did finally get through to Icenia. She is very busy. I know that she worked very hard to get everything accurate and our lawyer to our home for the closing. 

ANDREW H.'s profile image
ANDREW H. 
5 years ago

Very efficient, polite, and helpful with my questions. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,798 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.