PENNYMAC

TIMOTHY B. 

on Birdeye

4 years ago

Our experience with PennyMac for our Refi went so smooth, from the time of first call requesting information to the signatures at the end. Everyone we spoke with was knowledgeable and friendly, all the processes were clear, and the online portals were easy to use. Even during these busy times and with COVID-19 issues, we were still able to close on time. I would use PennyMac again in the future and recommend them highly. 

GUILLERMO D. 

on Birdeye

4 years ago

It was a very good process and very clear about documents everything was excellent, Thank you for your service 

Moroni N. 

on Birdeye

4 years ago

The process was easy and hassle free. the team was very personable and caring. the closing was delayed by a few days because my name was misspelled but it still worked out fine. i was a little disappointed with the rate I got because rates dropped more than 25bps while aí was waiting to close and I asked if we could reajuste the rate but there was no response. overall a great process. 

RODERICK C. 

on Birdeye

4 years ago

Poor communication between notary/closing company and PennyMac Poor communication between notary/closing company and client (me) Poor communication between PennyMac and client on closing date..which change due to multiple signings Failure to tell client what paperwork needed signing the second time around Failure to tell client that the power of attorney had to be a certain way, causing multiple power of attorney's created. Failure to communicate with clients spouse once phone number was shared 

ANTHONY F. 

on Birdeye

4 years ago

I was very pleased with the entire process! My Loan officer and his assistant made it very easy to understand and walked us through the process. They would check up on us weekly even if no documents were needed. They made the process a simple one and I would highly recommend PennyMac.  

Jeffrey B. 

on Birdeye

4 years ago

Better communication so I did not have to reach out multiple times to get an answer. I am still waiting to hear why my escrow refund was only pennies when the estimate was for over $300. Seems to be difficult to access anyone to help. 

Felicia M. 

on Birdeye

4 years ago

There were discrepancies between the title company and PennyMac docs that caused us to close a day later than expected. Also when trying to get an answer from anyone, I was made to wait, not given precise times, and not told the reason for the discrepancies. My agent had to get a supervisor to make things happen. 

ROBERT A. 

on Birdeye

4 years ago

Good people. Very helpful and courteous. Closing was easy and timely done in the comfort and convenience of my own home. I would highly recommend them to anyone interested in either a new mortgage or a refinance of their current one. 

Timothy Day I. 

on Birdeye

4 years ago

It was simple and relatively quick process. There was an error in our closing accounting that my wife and I found out the morning of closing, a mysterious $200 credit that had been on the initial estimate and our revised closing document, but disappeared the day of closing. I did get an email a few days later saying my closing had changed, but we found out via the closing attorney.