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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process from start to finish took a looooooong time. I never knew who the primary point of contact was supposed to be. I didn’t feel that the process was explained well and had no idea what to expect next. There were several times that I received emails with “required documents” but was told to ignore them so that confused me further. Once all the documents were finally prepared no one explained to me what it was that I was signing. I was just expected to sign a stack of pages.
Such a great and smooth experience. Would do it again in a second.
My loan officer did not communicate effectively at all. He gave me wrong information about the rate, then tried to charge more than 3000 for locking the rate without my approval. I called him several times and only once towards the end he returned my call, but never called back. Closing process was very confusing and rather chaotic. Faiza did a decent job trying to get me answers from her superiors.
Hilda was very helpful. Thank you!
The process was very smooth and I had a great experience.
This has been the best deal and closing a had ever have in my life
I would’ve been more grateful if the process would’ve taken less time.
Purchased a few homes now and different lenders each time. Sandra And Oscar with PenyyMac was by far the simplest of all. Also the communication and availability of each was second to none, if I needed something or they needed something it was readily available. Thank you and highly recommended to anyone searching for a lender. They will always be first called from now on.
With the new challenges Covid 19 brought, the Mac team was able to complete my Home refi Within the time frame they told from the very beginning. Thank you all for making this successful!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,007 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.