PENNYMAC

PATRICIA D. 

on Birdeye

5 years ago

Easy process with great support! Refinancing was gone faster than I expected it to be. 

Joseph B. 

on Birdeye

5 years ago

Communication was incredibly poor on the part of pennymac representatives, primarily Martha Masuda. She would send me emails with what appeared to be computer generated emails asking for rendundant information that I had already provided to Nathan or where the text was vague that it was difficult to understand what she was trying to say. I've purchased other homes where I dealt with one person the entire time. That made things a lot easier. Dealing with random representatives who are unfamiliar 

CHELSEA S. 

on Birdeye

5 years ago

Prompt, helpful, and closed on the loan faster than expected. 

Granville R. 

on Birdeye

5 years ago

Very considerate and accurate, their Say Do Ratio was exactly as it was said to be. If we had question we got answers, and quickly completed. 

RICHARD D. 

on Birdeye

5 years ago

You were fast at accruing my loan 

Joseph H. 

on Birdeye

5 years ago

They did a great job. 

CHRISTINE R. 

on Birdeye

5 years ago

It was reassuring to have a reliable contact on the process . You can not get an answer to a specific question on line. It was helpful to be able to reach someone who knows my case. 

Katie H. 

on Birdeye

5 years ago

Great experience , things went smoothly and quickly. No long drawn out waiting like past experiences 

MARK L. 

on Birdeye

5 years ago

It took a long time to obtain some documents that showed I had paid off a previous heloc. I got it done, while at work, in 30 minutes. Our closing was postponed twice due to people not doing their jobs correctly. No communication about it and I left work early for them. I emailed and left messages several times for the manager. She DID NOT RESPOND!! TOTALLY UNACCEPTABLE! The third time, all processes were completed properly by Jason and Joe, who did great