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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The process was easy and quicker than I expected. The communication from Nathan was good with the exception of our needing to have a witness present when we signed. We would definitely use PennyMac again.
Great service overall
Julian was always on point and professional! Outstanding service and excellent customer service!
Everybody was professional
Zachary Teehan was amazing!
Kept me updated throughout the process
Only a few hiccups. I emailed questions to the general email box that I was told to use and had to do so a couple times (over a couple days) before I received any replies. Also, the CD at my closing was $800 different than the last one I received 3 or 4 days prior to closing. I understood the changes but that made a pretty big difference that I wasn't expecting. The CD before closing said I was getting $481 back at closing and the CD at closing had me paying $316 resulting in a wire fee.
We had some issues, but they were resolved or are working. The team of Josh and Rob were great. They did a good job of explaining items and were available when we needed them. We closed on a Holiday and we were still able to get them on the phone to answer questions.
Sara was on top of everything and communicated every step of the process right as it occurred. She was able to answer all of my questions promptly and accurately.
PENNYMAC has a 4.4 star rating with 48,836 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.