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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication and customer service!
Great experience!
I had a great experience with Pennymac! Everything played out like they said it would and when I had questions about anything they answered promptly. Thank you Pennymac!
Although very polite, some members of the MAC team are lacking clarity and understanding of the required documents. There seem to be very little or none when it comes to following-up and following through on the notes left in the customer's account records. The idea of MAC team is good but execution needs a lot of improvements. The PennyMac Sales team is excellent. They always come through with their promises and commitments.
The communication was a little difficult due to the COVID-19 shut downs and everyone working from home. The MAC Team did a great job despite the challenges.
Quick closing.
Austin and Jimmy were great. Even during a pandemic, our process was seamless and easy. They communicated and never left us in the dark.
Had a lot of back and forth, and delays during Loan process
The process was to be a no-cost closing...original CD showed a fee of $149...we were told it would be credited...it was not. Then at closing, the fee went to $721...lawyer nor title company could explain why...delayed closing until we got an explanation...turns out the closing was delayed by the lawyer which made closing costs go up...not too happy that the lawyer selected cost us money...this is something they should have adjusted for in their pricing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,843 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.