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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,164 reviews
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DAVON A.'s profile image
DAVON A. 
5 years ago

I had a good,fast,stress free experience. I really appreciate her and the teams proffessionism,it helped me tremendously,cause I wasn't goin to to refinance at first because I didn't want a hassle. Thanks MAC team. 

DAVID O.'s profile image
DAVID O. 
5 years ago

a very nice and easy experience. Thank you!!! 

Richard H.'s profile image
Richard H. 
5 years ago

The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made. 

TEDDY C.'s profile image
TEDDY C. 
5 years ago

Process started out great. Expectations were outlined. Communication after day one was shaken at times. Requests for documents were confusing at times. Asking for documentation though the portal and also to ignore portal and email the documents was confusing. Closing in 27 days was great even with a few frustrations along the way. 

CHERYL J.'s profile image
CHERYL J. 
5 years ago

Easy and quick process. 

Kenneth S.'s profile image
Kenneth S. 
5 years ago

Kali was great with responding to all questions I asked. Hope to work with her again when or if I need another mortgage. 

JAMES C.'s profile image
JAMES C. 
5 years ago

Great experience! Staff very knowledgeable Quick I saved $$ re- financing 

Sheryl M.'s profile image
Sheryl M. 
5 years ago

Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was. 

RACHEL J.'s profile image
RACHEL J. 
5 years ago

More communication. A phone number that puts you in direct contact with your loan specialist. Having to call one generic number isn’t helpful at all! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,164 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.