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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
With the current situation due to the Covid-19 pandemic, it would have been more helpful if your staff got better support from their supervisor's that had authority to correct errors in the documentation and charges that should not have been applied to the closing documents. There was no one to talk to get it resolved. We had better communication and follow up with the closing company who also expressed concerns about lack of communication and responsiveness.
Complete lack of communication and incorrect closing documents including fees added at the last minute which were inaccurate...we we charged for an appraisal which never took place. We ask for the fee to be removed and it was but should have never been added in the first place. We did not require an escrow account and yet our closing documents still had "Yes" checked for escrow. Each time we requested to speak with Penny Mac it took several calls and days for them to be returned.
Not sure who's fault, but coosing was supposed to be Mat 5th and notary said was unable to get documents. Also was told would get $2000 at closing, but when signing documents was $600. Verified the prior week the $2k, so surprised, but didn't want paperwork delayed even more so just signed docs.
Brittany and Aubray did more than expected. They helped me in every way possible, especially during this pandemic. Thank you.
Easiest mortgage process I've ever experienced!
The process was simple and straightforward. Staff were always responsive to my needs. Excellent experience overall.
Erica was fantastic. Very response and knowledgeable
My MAC team, Glenn, kept me informed via calls and emails about the process from start to finish. Very stress-free experience
Thanks Max and the whole Penny Mac team, they made my refinance process go smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,844 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.