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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan closed fast and customer service was great. I would receive phone calls updating me on my loan status.
Despite the fact the we are all working remotely Maranda and her team made the refinance happen. We're happy with everyone we worked with start to finish. Thanks.
The communication wasn’t clear , we sent documents multiple times and some people saw them in our file while others did not . We should of closed weeks before we did and there was NO communication on way it has been delayed for over three weeks until I was able to finally speak with a manager . Oh and I was also hung up on by your staff on purpose as well . It was not a pleasant transaction and it seemed difficult and like pulling the teeth almost the whole time .
I've refinanced before and it was a very unpleasant process. This time around, everyone was very communicative, patient and friendly. They did not constantly bombard me w/ emails or phone calls about giving them more documents. It was the easiest process and I'm grateful for their professionalism and their attention to detail. I highly recommend.
Everything was very smooth except for the time it took. I understand because of COVID19 it was difficult , but frustrating that I had no idea what is going on until I talked with Ashley. she was great.
the rate it took to get to closing
Your reps are very easy to work with and kept me up to date on the process of my loan.
PennyMac is a wonderful wonderful company! Elizabeth was awesome person to talk to and always was fun to talk to!!! she's an excellent person for your company !!!!she definitely needs a pay raise because she is unbelievable!!!!
From the first call talking with fill until the closing it was an easy process. Everyone we dealt with was helpful and pleasant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,843 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.