PENNYMAC

MARY M. 

on Birdeye

5 years ago

Erica and Robert were both very helpful and kind. It was a great experience from start to finish. Thanks 

JUAN M. 

on Birdeye

5 years ago

Awesome team! 

STEPHEN H. 

on Birdeye

5 years ago

Greg and the mac team were awesome they quickly answered anything i could think of and made the process of refinancing a breeze!!!! 

Mary C. 

on Birdeye

5 years ago

Constantly asking for the same thing 

RUDY S. 

on Birdeye

5 years ago

The staff was efficient, friendly and did everything they said they would do. 

DAVID M. 

on Birdeye

5 years ago

The first individual did not give me different options of the loans that I could receive. He only stated that I qualified for one loan that was for a higher amount. Emails were slow on being responded to. When it came to closing, needed to reschedule because they had not finished verifying employment (was notified less than 24 hours in advance). They expected me to get a hold of the individual for them to send an email. Told me documents that I did not need at closing. 

MARIJO N. 

on Birdeye

5 years ago

Good job 

CARMEN M. 

on Birdeye

5 years ago

Carmelita always kept me informed and she was always professional when talking to her. She has outstanding customer service skills and well trained when answering question. She is great person to have on your team and to work with. 

Vicki B. 

on Birdeye

5 years ago

Lana was great with communication with my questions , but I felt there was a lack of communication in the team. I had to ask a lot of questions that I felt should have communicated to me. I wasn't aware of some requested documents until I asked ( found out someone was supposed to have contacted us, but didn't). Also had a mix up in time of closing requiring us to rearrange schedules twice ( not do to our fault). What I was told in the beginning by first contact person didn't hold up in the end