PENNYMAC

THOMAS M. 

on Birdeye

6 years ago

Stephen Cadigan was great. The first half of our process wasn't so smooth, but once it got into Stephen's hands things got better. The biggest thing I appreciated was the communication. He always emailed/called back in a very timely manner, let us know every step of the way what was going on. 

Thomas T. 

on Birdeye

6 years ago

Loan took way too long....I know and understand work environments changed with the Covid 19 pandemic and subsequent isolation rules. But this loan was applied for over 60 days before any California shutdown. It should have been much further along Along with that point and able to close. Emails and phone calls not returned promptly if at all. All in all I’m very pleased with my experience with PennyMac, and I will chalk this up to a one time mediocre experience due to the Covid pandemic.... 

TODD C. 

on Birdeye

6 years ago

Excellent service 

Barry Lee F. 

on Birdeye

6 years ago

Every step was communicated along the way. 

KENNETH P. 

on Birdeye

6 years ago

PennyMac worked very hard with us to reach the goals we where trying to accomplish and they Did!! All my questions where answered throughout the process. Process took longer than we anticipated seeing how we where already PennyMac customers. But at the end it was everything we wanted! Thank You! PennyMac! 

Nelsie R. 

on Birdeye

6 years ago

A very clear and smooth process since the beginning to the end! Thanks for your help and having my best interests in mind! 

AUDRA T. 

on Birdeye

6 years ago

Thanks for moving the refi so quickly even with the current COVID outbreak. 

JOAN PHILPOTT Z. 

on Birdeye

6 years ago

Lien was a true professional who was invaluable assistance 

BEVERLY P. 

on Birdeye

6 years ago

The entire process was managed professionally, courteously, and easily.