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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac was able to get my loan done to help me accomplish my financial goals. I wish I was able to speak to my original loan agent more than just be pushed to the "Mac Team" but the Mac Team was able to keep things going and get me to closing.
The people were very nice and helpful
Smooth and easy process
Our refinance was fast and painless. We had a great staff to assist us throughout the process. Even through the COVID-19 scare, the staff was at home making sure our loan was processed and completed on time.
The refinance loan process went pretty smooth. I was kept up to date during the process.
Nope
Being given accurate information before starting the loan process. Dealing with one person through out the entire process. Returning calls in a timely manner. Not requesting the same documents multiple times. The overall experience was terrible. This survey response is not a direct reflection of my opinion of Kami, She was handed my application at the end of the process, and she did her best, but from the beginning it was a total mess and caused me a lot of frustration.
I requested calls from pennymac several times that were not answered. The closing documents did not reflect our last loan payment. The final numbers I have yet to see....but we are hopeful they will be correct. When I called in, several times, I could not get to my loan officer and the person I did talk to seemed to be little informed. Overall, I feel our loan officer did not keep us informed at all. If it were not for past satisfaction with pennymac we would have gone with another lender.
There was some.lqck of communication as to where we were in the re-fi process because there was no loan status ever showing in our portal. That said whenever we asked, we received a response within 24 hours. Great service overall.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,299 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.