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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wonderful experience
The whole process was pretty seamless however a little of the communication was fuzzy.
Carmelita was very responsive and knowledgeable. She kept in contact with me on a weekly basis with updates every step of the way. There was one small glitch but she was immediately on it and resolved it that same day. She is a huge asset to her team and your company. Great job Carmelita!
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Thanks penny Mac team.
Everything that was needed was clearly communicated. I was regularly updated via email as to the status of the application and anything that was needed from my end
Both Jeff Smith and Ari'ele Smith are rock stars in this field. You guys should be proud to have such great people in your team.
I am a 25yr Marine Corp Veteran....We say we can not use the word perfect when it comes to working with humans, but I can in the sense of knowledgeable, professional, helpful, and loveable. My M.A.C. team form the beginning to the end were awesome and that's why I decided to refinance with PennyMac. The company as a whole can not be described in the article. If we ran into any issues it was resolved before I could blink. Tomeka was like a mom taking care of everything. You rock Team M.A.C.
Gwendolyn was very hands off. She called once and left a voicemail and everything else was via email. She did not answer questions the first time asked and then gave inaccurate/false information ( said we should indicate to the person closing our loan that we wanted biweekly payments) prior to the closing. She also failed to respond to our insurance agent so information wasn’t available at the closing. I sent her an email to this affect to which she did not respond.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,861 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.