This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Anna and Cory were absolutely terrific to work with. Both are pros at their job; efficient, effective, and great communication with compassion, while advocating on our behalf. Each are warm & friendly people with whom we truly enjoyed interacting. I highly recommend!
The only thing I wish were communicated more clearly is that we could have gotten our own notary for closing. Having that option would have saved us some money.
So the reason I rated my experience as just okay there were a few times where the left hand seemed to not know what the right hand was doing. I was told they couldn't reach my employer so I couldn't close, when I called to explain we were all working from home, I was told it wasnt a big deal. Yet my closing the next day was cancelled according to my notary who had called the previous day to confirm. Although Elmeldo Munoz, working from home I assume like the rest of us seem to always know wwu
I asked for copy of final closing disclosure and never received a response. Closing costs I was told to bring to table we’re not accurate.
Everything explained and went through as expected.
The people I dealt with were very professional and knowledgeable.
The whole team was helpful throughout the process and did very well keeping us updated and maintained constant communication.
The refinance process was fast and easy. My questions were answered thoroughly and clearly m. The agents at Penny Mac made the process effortless on my part.
I loved working with Arin immediately. He even stayed late to get my application finished so that there would be no delay. He explained every detail and then turned me over to the team when it was time to move forward to the next step. Sandra was on top of the next steps and nothing fell through. She answered every question I had throughout the process. Thanks for helping such a stressful process become less of a burden especially during this difficult time we are all going through.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,302 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.