This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Carmelita was great. Loan officer was mia too long.
The communication between me and the Penny Mac Team was constant and clear. When I had not responded to a document, I was called or sent an email to let me know to look in the on-line documents folder, and this was very important to me.
On several occasions I was asked for the same document. When I called for clarification I would only receive an email from Regina. I never received a return phone call ever from her. I had to speak to other representatives or the loan agent to get my answers resolved. Very unprofessional in my mind.
The process was efficient. HOWEVER, your website is VERY CONFUSING. One set of instruction for accessing my registered account, and another set (and passwords) for accessing the loan application. Also, I had to change my password every time I tried to access my regular account. ANNOYING!
Pleasure to work with. Best rates of all the places we looked and questions were answered promptly. If you don't mind dealing with a financial institution remotely, this is probably a good match for you...
Nichole is awesome!!
Good attention and good service throughout the closing process
No issues. Simple process
Very clear communication and timely closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,102 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.