PENNYMAC

Richard B. 

on Birdeye

4 years ago

Great customer service. The PennyMac team kept me in the loop throughout the process which was greatly appreciated. 

Brenda J. 

on Birdeye

4 years ago

Brian Mitchell and Jeffries Johnson were both awesome. They made my re-finance so easy. In any business, customer service is the key. Well they exceeded the customer service expectations. With that, I say “thank you”. BRJackson  

Thomas M. 

on Birdeye

4 years ago

I had several questions about the numbers on the disclosure. I was able to see it in the bottom line but there was never a complete accounting of where my old Escrow was applied to the new loan. 

Michael V. 

on Birdeye

4 years ago

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MARK K. 

on Birdeye

4 years ago

Clear, concise communication with a supportive team available to answer questions immediately each time we called. 

OREN R. 

on Birdeye

4 years ago

Ross Ahkiong is a credit to your company and a pleasure to work with. Everyone else was acceptable. 

STEVEN J. 

on Birdeye

4 years ago

Communication was terrible. It was hard to get a response from anyone on the pennymac team. I had to pursue corrections on my closing documents several times. No one would call or email me back. Every time I called in I talked to a new person who gave me different answers. One of the people I talked to was just plain rude. It was a very unpleasant experience over all. Had I the opportunity to do it all again, I would have gone with a competitor. 

Johnny R. 

on Birdeye

4 years ago

The M.A.C team that I worked with were professional. Every question I had, was answered promptly and I never had to wonder what our next steps would be. 

DANNY D. 

on Birdeye

4 years ago

Everything was presented very professionally and precise. Very satisfied with all aspects of the process.