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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It would have been a better experience if information were consistent when problems within the process occurred. For example, the loan requested was a VA loan and it was reported I was paying taxes when I was tax exempt and I was given conflicted information on if I did or didn’t pay taxes. Another issue was the loan was not supposed to include taxes and at the original closing date, taxes were on the documents and closing had to be rescheduled to another date because of the error.
The accuracy. The promptness and every question i had was answered clearly
The only problem was the 1st disclosure was calculated incorrectly. Due to the extra time things took, I had to pay a late fee on my April payment. Otherwise everything went smoothly.
Martha did an excellent job managing the complexities of the loan process and took the time to ensure we understood our loan. She was always prompt and helpful when either our realtor or myself needed quick action or information. Martha made us feel like a valued customer who care about future goals.
Good fast service.
This is my third real estate loan with PennyMac and it keeps being a tremendous experience. All representatives were very professional, knowledgeable, and respectful in answering my questions about the process from start to finish. Thanks to everyone especially Ms. Rosario Lopez.
It seemed like there was not good communication between the loan officers and underwriting, which became frustrating as the same documents were requested multiple times. Also, the credit score that was reported to Radian was not accurate, and will result in a higher mortgage payment for the next two years. Am still working to correct this.
Jamie and Ben did a great job I'm just not sure I got the best deal on my loan.
I was not informed that rates were lowered during the process of my renewal.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,863 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.