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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The Teamwork
It was Great!
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The entire process we so precise and painless.
All of your staff are so friendly and helpful. There was never any pressure from anyone.
Too many people were involved in the process. The initial contact person, Pia Collins, could not have been more professional, helpful and cheerful. Almost every contact after that point became a challenge. We were assigned to Ana Eng. If you caught her on a good day, it was a good experience, if not it was a crap shoot. At one point a staffer said I needed to understand because personnel were under a lot of stress. Dennis Wong a manager ,never even returned my request for conversation.
I enjoyed working with Hilda during my refinance. This was a unique process due to the closing of her office from COVID 19. She kept up with me from home and was very personable. I appreciate her time and effort.
Not really fair assessment due to covid19 emergency. Too many people touching the loan package not enough direct contact with primary processor!
Let the customer no all the information needed instead of requesting information every week or so. Also have just one agent doing the contacting between the customers realtor and the customer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,107 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.