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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you for the chance to refinance our house we appreciate it
We enjoyed the updates we received throughout the process. Everything was done as PennyMac informed us from the beginning. Thank you
Ms. Hernandez was very polite and professional in answering my questions about my mortgage loan.
Process was very smooth
My refi was easy and quick!
There was a clear lack of communication and documents that I sent in a timely manner were asked for more than once. Overall dissapointed.
The Representative at Pennymac were able to get my home refinanced within a reasonable timeframe. Everyone came together to provide great customer service, and I am very thankful for the entire Penny Mac-Team for getting my home refinance. Pennymac is Awesome!
From the start of this process, I was impressed with the professionalism of Hesham Samaan, Erica Sanchez and each person with whom I communicated on the MAC TEAM. This was impressive and confirmed my expectations for individuals working in this phase of business. Since I eliminated a company because I felt disrespected and insulted, it was a pleasure to deal with people who had expertise, patience, and clarity for consumers. Thank you for the service provided. Keep up the superior work.
To be clear, Tracy did a great job. Low scores are due to: My loan officer Charles Noorzai NEVER returning my calls or emails re: my interest rate. Customer service; FAIL. Also, I was told to cancel my April mortgage payment via my bank auto-pay. Did as directed. After closing, I was called by PennyMac Collections about not having made my April loan payment. The collections agent told me that your departments don't communicate internally and I needed to call to resolve. EMBARASSSING..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,869 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.