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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
500 words is not enough to explain what a bad customer service experience this was. We had to speak with different people on the MyMacTeam which led to inconsistent explanations and answers. Our closing was set four different times because of reasons that weren't adequately explained to us. We had to seek the help of a supervisor. Without that help, this would have continued to drag on. We started on January 2nd and closed on March 23. We had to resubmit documents and information.
While I liked both of my contacts, I had difficulty during the late stages of my process. Many times I was told one thing by one rep that the other was completely unaware of and communication was difficult between the two. I felt my number questions were only answerable by one rep and the other rep always had contradicting info compared to the numbers rep. I also was promised a number of %s and closing costs that fluctuated on the daily. Overall, very dissatisfied with the process.
All things went smoothly. All the people I communicated with were very polite and professional.
All went well, it was smoothly handle and almost everything was online. People I spoke with like Myesha Allen and Andrew Reta were pleasant and helpful. All was great until I read the statement "By submitting you authorize the sharing of your name, rating and review on social media and other webpages." I do not wish my name to be shared on social media and other webpages, but did want to give feedback for the people who helped process my refi. Please do not share my personal information.
Very professional and timely process. Definitely would recommend.
Nice representatives and quick moving process
Great customer service
It was smooth, easy and as it progressed, I was kept well informed and closing itself was painless and as a former Loan Officer for a nationwide bank I was impressed at the staff and the timing. Thank you
Very easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.