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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I received little information about upcoming steps in the process after the initial conversation with the loan officer. I was also pushed by Nichole to esign something within hours of her sending notification with the claim that I wouldn't be able to process my loan before the end of the month. I didn't see the "pressing" email until after work, later in the evening and was not able to review the documents. I also had questions; no one was available to walk me through the documents.
I felt as though we were dealing with someone just learning the job, there was a huge lack of information that we should have been told during the process, but we weren't . As a result we had to make numerous calls to ask questions, get clarification and even then we were given incorrect info. And it was from more than one person. Example... we were told we needed a termite inspection but not what form to use, then cone to find out through several phone calls, our state doesn't require it
I think the whole team at pennymac was fantastic and did a great job. Thank you...i
Very satisfied with the service from Jason and the PennyMac team. From start to finish, Susan first and then Jason were communicative, helpful and accurate. We could not have asked for more.
Victor Martinez made PennyMac shine because of his professionalism, attention to detail and superior effort.
In spite of being out of state during a lot of the process and in spite of the possibilities for interruptions and confusion due to COVID19 everything happened as advertised and pretty much as scheduled. When my rep wasn't available the other members of the team filled in without a hitch.
Everyone was very helpful and kind.
Everything went great and smooth. And even closed early
I believe some of the confusion and delays were caused by the Covid-19 virus shutdown so it will not influence the way we feel about PennyMac. In normal times I'm sure this would have been a much better experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.