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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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NICOLE B.'s profile image
NICOLE B. 
5 years ago

The only person who was helpful and knowledgeable in this process was Nathan Hoffman. He should get a giant raise. He seems like the only competent associate. There were multiple issues with my closing documentation and I spoke with several different people who assured me that they "fixed" the problems over the course of several weeks. Thank god I took notes of our agreements and terms, because I would've been taken advantage of otherwise. Do not trust as a loan originator, only a servicing co. 

WILLIAM Z.'s profile image
WILLIAM Z. 
5 years ago

Haven't ANY Documents Yet! Been 12 Days! Unable to Print From Home As I Indicated To Brian, My Loan Officer. Probably on their way. Corona-19 Virus May Be Slowing The Process! The Entire Process Was A Special Quality! Thank You PennyMac William and Shelley Zimmerman 

JOSEPH B.'s profile image
JOSEPH B. 
5 years ago

Was a good experience overall 

Brandy B.'s profile image
Brandy B. 
5 years ago

Told them to roll closing cost in and they didn’t until I told them again after reviewing the closing disclosure. We supplied all the documents requested, scheduled a closing date & time & was emailed 15 minutes prior to closing that it had been cancelled bc they couldn’t verify employment, I had spoken to the notary that afternoon to confirm . It was perfectly clear he was self employed from the beginning.Every time I called to speak to Paul he was unavailable. 

GREG D.'s profile image
GREG D. 
5 years ago

No issues 

Maurice C.'s profile image
Maurice C. 
5 years ago

The process was pain free. The service exceeded my expectation. Requested to close early and the pennymac crew facilitated this request. Did not have to provide tons of paper work which made the process a pleasant experience 

Johnny C.'s profile image
Johnny C. 
5 years ago

it was good experience 

ROBERT P.'s profile image
ROBERT P. 
5 years ago

the process was very easy 

BRIAN T.'s profile image
BRIAN T. 
5 years ago

Prompt responses from loan team would've made a huge difference. There were a lot of people reaching out to us, that we didn't expect to interact with. It quickly got confusing. The delay in closing was all in part to not having a clear contact person that could answer our questions in a timely manner. It was frustrating at times. Yet despite all of that, we felt we were given a reasonable rate for out refi loan. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.