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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Maurice C.'s profile image
Maurice C. 
5 years ago

The process was pain free. The service exceeded my expectation. Requested to close early and the pennymac crew facilitated this request. Did not have to provide tons of paper work which made the process a pleasant experience 

Johnny C.'s profile image
Johnny C. 
5 years ago

it was good experience 

DAVID S.'s profile image
DAVID S. 
5 years ago

very knowledgeable and enthusiastic 

Scott C.'s profile image
Scott C. 
5 years ago

everything was done on time and completed exactly as explained during the first phone calls 

John M.'s profile image
John M. 
5 years ago

Tahirah was very helpful thru the process... 

Eduardo G.'s profile image
Eduardo G. 
5 years ago

I started the application process in January, closed end of March that was kinder than I expected, My wife was added to the deed her information was requested twice after it had been provided, therefore holding up the process I was told there would be no closing costs or fees, they wanted to collect over $300 dollars, had to dispute that. I was told by Mr. Kirk that I would have the option to skip up to 2 payments, that was not true 

ROBERT P.'s profile image
ROBERT P. 
5 years ago

the process was very easy 

BRIAN T.'s profile image
BRIAN T. 
5 years ago

Prompt responses from loan team would've made a huge difference. There were a lot of people reaching out to us, that we didn't expect to interact with. It quickly got confusing. The delay in closing was all in part to not having a clear contact person that could answer our questions in a timely manner. It was frustrating at times. Yet despite all of that, we felt we were given a reasonable rate for out refi loan. 

DAVID R.'s profile image
DAVID R. 
5 years ago

Better communication between departments of retail and loan servicing. I was stressed when my old loan was flagged for almost being late with payment while my new loan was still funding. With the uncertainty of what my actual new payment would be, the cost of closing, the uncertainty of when it would actually close, the change in some of my employment due to Corona virus, I lived the month of march in constant worry about what would happen. It's not all due to Penny Mac. It was a weird month. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.