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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Provided timely follow up on questions regarding refinance and made the process easy and simple.
Poor communication around closing. We had to re-schedule 3 or 4 times.
PennyMac was professional and efficient in the processing of our loan. Their online portal is easy and accessible. It made the process seamless and easy. The individuals we worked with were knowledgeable and courteous. Great company!
Tracy was wonderful and very helpful during the entire process.
Contacting someone to answer questions were hit or miss. Took a while to contact the original person I started the loan with. Something was added to the loan without prior communication and I had to personally bring it up and inquire about it.
Very professional under difficult conditions Coronavirus was in full affect and the staff at Penny Mac muscled through for me
Mr. Charles Matlock was AWESOME; very knowledgeable of the loan process & reliable when responding to questions & concerns I had regarding my loan.
Mariely was fantastic!! I could not have asked for anything else. Thank you.
I had two issues with the proces. It went slower than expected but I suspect that was due to the national health crisis and wan't really a problem. The second issue was the format of the request for documentation. It wasn't clear what I had already completed and you received, and what were new requests. I would have expected that once received those requests wouldn't show up on folllowing emails or at least clearly indicate that no action is required. Overall it was an easy expereince.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.