This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, the loan officer, Daniel Kirby, did an excellent job of explaining the benefits of this refinancing, answering all our questions and being patient with us. This helped us decide whether to proceed or not. Secondly, the e-document review and signature process was both efficient and effective. Next, the closing was smooth, efficient and timely. And finally, the interest rate was outstanding! Thanks for making this an easy process that will ultimately benefit our family!
Na
N/A
Nothing to add.
It was very streamlined!
Great
Absolutely the worst experience ever! Was told I was closing twice only to have nobody call or show up. When I called to find out why no one showed up I was told they would look into it and call me back. That never happened. I was assured that emails were sent to managers only to be left hanging again. I called multiple times a week asking to speak to managers that could assist. Never talked to any and none called me back. I want to write more but have reached my limit. Would never recommend!
Just maybe a little more communication. Even just a “hey got your documents” is nice sometimes. The weekly updates were good but sometimes I had 1-2 questions and it came from someone else on the team answering it and it took 2-3 days.
Very courteous and professional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.