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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial loan processor was horrible. The second loan processor was a vast improvement.
Nancy was wonderful and our experience with her was perfect. We did have a problem at the very end of closing with Servicelink and notary. We gave the notary a voided check with our banking acct info. Servicelink says they never got it and the notary could not locate it either. Neither party could account for the misplaced check. Our concern is that the misplaced check leading to some sort of fraud. This is not an ideal time to be dealing with having to change our banking account info.
Nancy was great. She is very helpful. Great customer service thank you Nancy
Appraisal process was a horrible experience. I had to make more than 10 phone calls and discuss with my loan processing officer to get a new appraisal order issued by PennyMac. There was no response from the appraiser/ appraisal company two weeks after it was ordered. Closing was at risk. Very stressful time.
No comment at this moment.
The loan took more than a month to close. I was asked if I wanted to roll an interest payment into the loan and I answered yes that I would. But when the final docs hit I had to write a check for the difference. Plus a few other smaller issues. Overall I was happy with PennyMac.
The people who were assigned to my loan process made it great.
No comments at this time.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.