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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,280 reviews
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Jimmy B.'s profile image
Jimmy B. 
5 years ago

My experience was nothing short of amazing. The loan team communicated very clearly and we closed sooner than expected. 

KATHLEEN F.'s profile image
KATHLEEN F. 
5 years ago

The communication and the answering of my questions. 

KENNETH F.'s profile image
KENNETH F. 
5 years ago

Every thing 

CHRISTINA S.'s profile image
CHRISTINA S. 
5 years ago

The reason I wanted to refinance was to get my mom off the loan, my husband on, and a lower mortgage payment and lower interest rate. All were met. Thank you 

CHARLES COBB I.'s profile image
CHARLES COBB I. 
5 years ago

1. Get my social security number right. 2. Not order appraisals after it was waived and having appraisers call me insisting they appraise my house. 3. Ask for home owners info on a resident in NJ. I live in Georgia. 4. Ask me to reschedule my closing after I already had the closing. 5. Not return my calls. 6. Calls reminding me every 7 days tbat I owe paperwork after you already had them on file for 6 days, which causes delays. RIGHTHAND DOESNT KNOW WHAT LEFTHAND IS DOING. HORRIBLE EXPERIENCE. 

Kevin H.'s profile image
Kevin H. 
5 years ago

N/A 

JAMES NARANJO S.'s profile image
JAMES NARANJO S. 
5 years ago

It’s no secret that mortgages are a confusing process. I was supported and helped through in a very professional manner. 

Robert M.'s profile image
Robert M. 
5 years ago

The entire process was quick and efficient. From the original application to the close everyone I worked with was helpful. And when I had questions, if Elizabeth did not know the answer, she found someone who did. Kudos to the entire team for a great customer experience! 

ROOSEVELT PIERRE J.'s profile image
ROOSEVELT PIERRE J. 
5 years ago

Phone calls were returned in timely manner questions were answered concerns were calmed 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,280 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.