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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was nothing short of amazing. The loan team communicated very clearly and we closed sooner than expected.
The communication and the answering of my questions.
Every thing
The reason I wanted to refinance was to get my mom off the loan, my husband on, and a lower mortgage payment and lower interest rate. All were met. Thank you
1. Get my social security number right. 2. Not order appraisals after it was waived and having appraisers call me insisting they appraise my house. 3. Ask for home owners info on a resident in NJ. I live in Georgia. 4. Ask me to reschedule my closing after I already had the closing. 5. Not return my calls. 6. Calls reminding me every 7 days tbat I owe paperwork after you already had them on file for 6 days, which causes delays. RIGHTHAND DOESNT KNOW WHAT LEFTHAND IS DOING. HORRIBLE EXPERIENCE.
N/A
It’s no secret that mortgages are a confusing process. I was supported and helped through in a very professional manner.
The entire process was quick and efficient. From the original application to the close everyone I worked with was helpful. And when I had questions, if Elizabeth did not know the answer, she found someone who did. Kudos to the entire team for a great customer experience!
Phone calls were returned in timely manner questions were answered concerns were calmed
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,280 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.