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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Super easy fast experience. Great online tools for document delivery/requests and status updates.
Thank you Pennymac for refinancing my home a second time. All the loan specialists I spoke with or dealt with were always looking out for my best interest. Thank you!
From the time I started to closing it was great with only one question and that was answered quickly.
Knowledgeable staff and great customer service. I would recommend PennyMac loan services to friends and family.
Great service
Great experience! Staff is very knowledgeable and courteous. Great team work
I was updated daily and my rates where actually less that what was predicted. Professionals of the highest levels.
Having a single contact that I could talk with would have been great. Every time I called the 800#. I would get a different person and have to explain everything or wait for the person to review the file. It was very difficult to get ahold of someone specific, when you need to ask a question. When I left a message, I probably received a return call 1/2 the time, and usually not very quickly. We would be asked to send something in, would do it, then still be asked again. Lots of repeats
Nicholas was very responsive, he returned emails within minutes. During the closing I asked if he could call me to answer questions I had and he called less than a minute later. Greatly appreciate his availability and customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,866 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.