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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A very simple and expeditious process. Well done !!!
Outstanding service done very professionally. The entire process was conducted flawlessly in a very timely manner.
Better communication with regards to documentation. It is unpleasant to continually load the same documents more than once.
Clear communication from beginning to end; easy documentation requirements; prompt closing.
Everything happened quicker then expected and when I had concerns about the payment or rate the Pennymac team worked hard to get me the answers my wife and I had
They all deserve a raise
Ease of process
Several aspects of the process were miscommunicated and we still have unanswered questions but the entire team has stopped responding to my husband and my questions. The major inaccuracies and unanswered questions: - The closing would be a front porch closing, no one would have to come in the house- This was NOT true, the notary had never even heard of this - Closing refund was lower than discussed- no explanation - Refund for appraisal- promised at the start of the process but nothing was del
The lack of communication after the the loan application until closing was not acceptable. There was never a phone. All to review what was needed and to finalize rate, pmts, term, Down pmt etc before closing everything was electronic and not easy to understand . I don’t even Know if the discounts were applied since we are existing customers ... even our payoff info and escrow refund was mailed to our old address I had to ge get it... pretty sad.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,866 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.