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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,005 reviews
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JASON T.'s profile image
JASON T. 
5 years ago

The process could not have been any easier. The part I played was minimal and Nathens team handled everything very professionally. To top it off we closed in two weeks! Fantastic. Thank you for holding our mortgage. 

CHARLES PEACOCK J.'s profile image
CHARLES PEACOCK J. 
5 years ago

Easy and good communication from all parties at Pennymac. 

EDWIN O.'s profile image
EDWIN O. 
5 years ago

Every question was answered clear and understandable, closing was short and sweet. 

Christopher R.'s profile image
Christopher R. 
5 years ago

The team I worked with was great. Kept me informed and explained everything each step of the process. 

STUART G.'s profile image
STUART G. 
5 years ago

Communication was not good over the whole loan process. Dealing with 3 or 4 different agents was frustrating. Everyone had a different calculation to the final monthly payment. I will admit though that upon closing Carlton was the most caring for the final close. Billy was a close second. In closing I would of expected a quicker process. In all it took a month till close 

FABIAN G.'s profile image
FABIAN G. 
5 years ago

The whole process in general. From communication to the staff. Everyone we talked to made the whole process enjoyable and easy. Greatly appreciated the experience with the whole MAC team. 

JEROMY P.'s profile image
JEROMY P. 
5 years ago

Seamless, everyone was very polite and courteous. 

Kayla N.'s profile image
Kayla N. 
5 years ago

One of the best company to work for. 

HAROLD M.'s profile image
HAROLD M. 
5 years ago

I work at a financial institution that offers home mortgages through a third party processing company. Penny Mac's customer service and communication puts them to shame. I was well informed at all times about the status of my loan application. Jesse was a great communicator and answered all my questions and was great at meeting my expectations. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,005 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.