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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service was very good, the timing perfect and the communication clear. Just a comment about the email. I sent a couple and the answer took a while, receiving an automatic email was immediate but after that the final answer took a couple of days.
We started out with a Samuel Grant, who was a typical "salesperson." My wife, who is a Real Estate Broker, basically told Samuel what we wanted in a refi rate and process (costs etc.) Samuel got us what we asked for...that was great! After the initial docs were signed we didn't hear from Samuel. My wife called several times and we ended up with Deion Smith. Deion got us to the finish line however we initiated most all contact and communication. Overall, we are happy with our refi!
Ms Allen was very professional and responded quickly and communicated clearly.
Process was easy.
It was easy and quickly closed.
Smart and knowledgeable associates.
It would have been easier and more consistent to only communicate with one or two associates instead of having my loan passed around several times. This part of the process was confusing. Overall I would say it was an Okay experience. Next time I would try to go with a local lender.
Well done
Friendly people, and everything was on time and Pennymac is a great mortgage co. Thank you for your help and I appreciate everything you did for me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,871 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.