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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,131 reviews
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Andria P.'s profile image
Andria P. 
on Birdeye

2 years ago

PennyMac is great to work with and it’s a bonus that they continue to service your loan even after it’s been sold. This is my second mortgage with them and I will say their customer service and website is excellent compared to other companies I have dealt with in the past. 

Roberto L.'s profile image
Roberto L. 
on Birdeye

2 years ago

Good service and very easy to communicate With personal 

RICHARD H.'s profile image
RICHARD H. 
on Birdeye

2 years ago

Shay was wonderful. The unpleasant rating is for the overall process. Shay was very helpful and understanding during the entire proces 

CARMIE ELMORE I.'s profile image
CARMIE ELMORE I. 
on Birdeye

2 years ago

I am happy that I got the refi done & equity line paid off but experience in general was not good for me. Communication not the greatest in my opinion. For example I wanted my HELOC paid off not closed so i can't access it any more. In my opinion it took too long to close this refi. I have a pretty decent salary 20/25K a month & the property literally makes about $2500 a month in profit & have ano debt. Do what you say your going to do. If you say you going to call someone back within an hour just do it. This however NEVER... read more

Nancy L.'s profile image
Nancy L. 
on Birdeye

2 years ago

Great team to work with and made it seamless. 

Terra H.'s profile image
Terra H. 
on Birdeye

2 years ago

Great experience working with Sandi! 

Sharon D.'s profile image
Sharon D. 
on Birdeye

2 years ago

Austin was pleasant and clear. Vary helpful. 

STEPHEN H.'s profile image
STEPHEN H. 
on Birdeye

2 years ago

Very smooth process from start to finish 

Chayenne L.'s profile image
Chayenne L. 
on Birdeye

2 years ago

Mac team are very professional and efficient. Thank you 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,131 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.