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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Crystal was absolutely wonderful!!! This is NO reflection on her. Was asked for the same documents multiple times. Was asked to review my disclosures AFTER I had closed.
Very organized and easy to reach, was willing to work with my schedule. Everyone was courteous and helpful!
The process was relatively smooth and I enjoyed working with Penny Mac. Roberto Montoya was wonderful through the process as well.
Thank you Liem, for always picking up the phine and answering my emails whenever I had any questions. You are the true representation of great, accurate, and courtesy customer service. I've had nothing but the best experience!
Zero coordination between the people who asked for documents. Docs were sent 3 and 4 times. Expectations were unclear. I especially had difficulty with Andre. Very arrogant and always right. No customer service skills at all. Entire team needs an overhaul. One person needs to run the team. Not all.
It was just ok
900000000000000
1 week and maybe an hour or two of paperwork and I was able to drop over half a percent on my interest rate. Amazing.
Went quick and smooth
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,508 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.