PENNYMAC

Leslie F. 

on Birdeye

3 years ago

Fast and easy 

MICHAEL K. 

on Birdeye

3 years ago

The PennyMac team was very helpful throughout the loan process. Brianna was always available to answer any questions and explained each step during the process. 

Richard Taylor J. 

on Birdeye

3 years ago

Thank you! 

Lee Robertson J. 

on Birdeye

3 years ago

Great to work with her and the team. There was a change in the home value that requires alterations in the loan. But the are on it. Ee 

DEBORAH I. 

on Birdeye

3 years ago

I was not happy that I was not advised that I would have checks delivered to me to pay the debts off. I assumed Penny Mac would take care of that. It took my extra time and money to send the checks to my debtors. Now I am worried about if they will get them and if Penny Mac will accept what I did. I paid extra to have the checks sent certified mail. That should not have been the case!! 

Geoffrey F. 

on Birdeye

3 years ago

Brandy is amazing! Give her a raise 

Briela C. 

on Birdeye

3 years ago

Accurate information and timely communication. The one request I made was not respected, I am unsure if that is on PennyMACs side or the title company. I am not happy with the title company either. I tried calling during signing because the paper work was missing a portion I expected to be there, the person with the title company was already gone for the day. I left a message and I have not received a call back. Super poor communication and this mistake is actually very unpactful on my wellbeing. 

Amanda D. 

on Birdeye

3 years ago

Consistent and effective processes and communication would have made the experience pleasant. An overhaul and further look into the barriers of inefficiency are needed and quickly. 

Jerremy H. 

on Birdeye

3 years ago

Everyone we had interaction with was very helpful and very pleasant to work with.