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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Maria was great and a bright spot to the process. Some of the document process and things not accepted made me feel they did not understand a small business. Sometimes Pennymac has not always been the best at giving advice and more interested in just what helps them. Maria was an exception to most of the past problems we have had of getting people to walk us through things and give advice. The loan process guy was good when I got to talk to him but availability was not always easy and customer service couldn't answer all ... read more
Did a VA ReFi, cash out with a lower interest rate. Checked with 4 other loan companies and Penny Mac got me the lowest rate with the same costs by over half a percent. Whole team answered my questions and made sure to check in with me when we agreed to do something.
The communication was awesome. Veronica did a fantastic job with updating me with next steps, etc.
We used a 1031 exchange and there seemed to be some difficulty getting the loan amount balanced out so that we could close with zero funds coming from or to us at closing. We also had to re-sign our closing documents because the first documents had the wrong numbers. That was a hassle. Kaitlyn did a great job going through the changes and explaining the numbers. While I was frustrated, she was very patient. We like PennyMac because it’s always been easy. That wasn’t the case this time, but in the end Kaitlyn brought it all t... read more
thank you for everything.
I have already gone through this, no more explanation
The refinance process went much quicker than I expected. Everyone was quick to answer questions and made sure we were updated on where we were in the process.
Everything went smooth.
Great service and support
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,139 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.