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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The refinance process went much quicker than I expected. Everyone was quick to answer questions and made sure we were updated on where we were in the process.
Better interactive communication from certain individual
Nicole communicated on a regular basis and was very professional. I appreciated her kind consideration.
Timely requests and responses. Better communication between PennyMac employees.
The level of communication
Excellent communication, clear understanding of the loan, and accuracy.
No additional comments at this time.
Brittney was a little rude (low key but still, whatever 😒) and she talked over me a few times but when I pointed it out, getting words in where I could, she toned it down. I understand that you people do this all day, every day…but your customers do not. Also please keep in mind especially working for veterans, we have brain injuries and don’t remember stuff like normal people. We have ISSUES. I had 2 tumors in my brain and I went from very high IQ to a 77…that’s hard but it’s worse when you are getting mowed over and... read more
Tynisha was very professional. Very pleasant and knowledgeable.
PENNYMAC has a 4.5 star rating with 49,139 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.