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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Faster turnaround
Last minute requests for documents that could have been requested far earlier and then actually understood and explained. The leasehold was completely misunderstood and could not be explained to us when tasked to provide.
When the closing date came PennyMac did not have everything done so our closing date was pushed back.
Excellent 10
Friendly and accurate service.
N/A, no response
The whole process was very simple and timely.
Noah was very kind and helped with everything I had requested of him. He was very informative and made things very clear to me Thank you Noah for doing a great job.
The customer service during pre-approval process was excellent. The process afterwards was poor from the information/document sharing aspect. We would submit the requested documents several times to several people and the account, but we were asked for the same documents over and ever to have the process move forward. We have 2 other mortgages with Penny Mac and this third mortgage process was inefficient compared to the previous because of the document submission process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,002 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.