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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Multiple requests for the same documents. Did not seem that various PennyMac teams communicated resulting in a Closing reschedule.
Thank you guys
Grace was fine but she was assigned to my file, as my original POC was out sick, to just get it over the hump. Her communication was adequate overall given the situation.
Overall the process was super easy. I do not believe that the process was communicated clearly and there is room for improvement there. Additionally, there were too many different people assigned to my account which required me to send documentation to several people through different methods. This was in fact, a very negative part of the experience. Overall, Grace was exceptional even if this process was not so great.
Great communication, easy access to the online page and uploading documents.
Great service is the reason we maintained PennyMac as our lender/servicer even under our new home ownership-glad we made the choice!
The online document submission system was great and Anna did a wonderful job of keeping informed about each step in the process and what was expect of me.
Ms Mack called me weekly with updates which was great. The whole team from start to finish was very courteous and helpful with any questions I had. I never felt my call was an inconvenience. We actually closed earlier that originally planned so was very impressed with that.
Liem was really great to work with, informative and very responsive during the entire process. Great asset to your team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,088 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.