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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,143 reviews
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Rhonda H.'s profile image
Rhonda H. 
on Birdeye

2 years ago

I would have loved to get my questions answered regarding my car loan, existing escrow, and Chase credit card difference. I heard from Linda more than I did Roberto, but I sent multiple emails before the closing and after the closing while still in my 3 day window to try to get this issue resolved. I am not pleased with this process and would have liked to moved a few other things around to get my Chase credit card bill paid instead of having a portion of that paid. I also was told my appraisal fee would be paid off once I p... read more

BRENDA B.'s profile image
BRENDA B. 
on Birdeye

2 years ago

Everyone was very helpful. All my questions were answered right away. 

Peter J.'s profile image
Peter J. 
on Birdeye

2 years ago

Great experience all around. 

Michael M.'s profile image
Michael M. 
on Birdeye

2 years ago

We had great communication and help. One suggest if if you are going to be away please let your customer know as it got very confusing in the end with too many hands trying to figure out what was happening. But overall we are pleased with the help we received 

Thelma S.'s profile image
Thelma S. 
on Birdeye

2 years ago

The process had various people to answer questions along the way, especially including the chat feature. 

Stephanie R.'s profile image
Stephanie R. 
on Birdeye

2 years ago

In addition to being the Borrower, I'm also the paralegal at the title company who worked on the file. PennyMac was at no time clear that it would be Title's responsibility to request the Subordination from HUD. Further, and possibly more frustrating, it was not indicated that after the Subordination was approved, the loan amount was subject to change, so we had to contact HUD for re-approval. As a Borrower, service and communication were okay, but as a Paralegal, service and communication were terrible, delaying the closing... read more

Laura C.'s profile image
Laura C. 
on Birdeye

2 years ago

The process was easy the weekly call 

Juan D.'s profile image
Juan D. 
on Birdeye

2 years ago

Mary was extremely polite and professional at all times 

John R.'s profile image
John R. 
on Birdeye

2 years ago

Charles inherited in case as the first loan officer was promoted (he should have been, Kim Felix ROCKS) It then went to Sipan and then along the way Charles was my POC. Could not had been happier. Charles is a take charge kind of guy that speaks volumes of the companies corporate business culture. KUDOS to PM for hiring such great caring folks! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,143 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.