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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I would have loved to get my questions answered regarding my car loan, existing escrow, and Chase credit card difference. I heard from Linda more than I did Roberto, but I sent multiple emails before the closing and after the closing while still in my 3 day window to try to get this issue resolved. I am not pleased with this process and would have liked to moved a few other things around to get my Chase credit card bill paid instead of having a portion of that paid. I also was told my appraisal fee would be paid off once I p... read more
Everyone was very helpful. All my questions were answered right away.
Great experience all around.
We had great communication and help. One suggest if if you are going to be away please let your customer know as it got very confusing in the end with too many hands trying to figure out what was happening. But overall we are pleased with the help we received
The process had various people to answer questions along the way, especially including the chat feature.
In addition to being the Borrower, I'm also the paralegal at the title company who worked on the file. PennyMac was at no time clear that it would be Title's responsibility to request the Subordination from HUD. Further, and possibly more frustrating, it was not indicated that after the Subordination was approved, the loan amount was subject to change, so we had to contact HUD for re-approval. As a Borrower, service and communication were okay, but as a Paralegal, service and communication were terrible, delaying the closing... read more
The process was easy the weekly call
Mary was extremely polite and professional at all times
Charles inherited in case as the first loan officer was promoted (he should have been, Kim Felix ROCKS) It then went to Sipan and then along the way Charles was my POC. Could not had been happier. Charles is a take charge kind of guy that speaks volumes of the companies corporate business culture. KUDOS to PM for hiring such great caring folks!
PENNYMAC has a 4.5 star rating with 49,143 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.