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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I did not get a lot of communication. Every time I called to ask questions, they were not really well answered. I had to wait until the day of closing to know if my final document was going to be ready and be sent.
Very easy process.
There was a lack of communication between team members. I would give someone the information and less than 24 hours later the exact same issue would be called again.
Just easy to talk with staff when I had questions. Thanks!
Sandra was very responsive and accurate with her timing.
Great experience.
Very straight forward process.
My experience was great.
My agent moved fast and called me occasionally with updates which was good. I prefer that the team calls me rather than me calling and having to be placed on hold. I also wish their was communications between the teams. My refinance was delayed due to my mortgage payment with pennymac was late, and I had to go make calls to inquire on why my automated mortgage payments were canceled. Apparently the pennymac refinance team and the pennymac mortgage team don't communicate with each other therefore I had to go and make the call... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.