PENNYMAC

Debbie H. 

on Birdeye

3 years ago

I think I have to give a "Shout out" to the loan originator "Christa" who follow-up with Anna from beginning to end to ensure it all went smoothly. 

Kellie A. 

on Birdeye

3 years ago

Let me be clear that Justin was amazing. I filled out the survey with mostly positive answers so he could be recognized and get credit for his work. Him and Vincent Chu saved the day for us. This process was actually horrible and I will never use Pennymac again if we need another loan or to refinance and I will not recommend Pennymac to anyone, ever. The loan process is over-complicated and unclear. The online portal is not very efficient and it kept asking for the same things over and over again. It was a refinance and shou... read more

KATHLEEN B. 

on Birdeye

3 years ago

Tynisha was very helpful and answered my questions every time I called her. Easy to work with and very caring. 

Rolando B. 

on Birdeye

3 years ago

Mr. Gallo was great. He was prompt, kept us informed and was extremely polite. He deserves a bonus! 

Stephanie M. 

on Birdeye

3 years ago

A lot of back and forth regarding new things that were coming up in the LE but not communicated until I questioned. Joseph Gallo was great. 

JOHN A. 

on Birdeye

3 years ago

No Comment. 

Natasha G. 

on Birdeye

3 years ago

Great communication and friendly. 

Cyndi D. 

on Birdeye

3 years ago

The process was easy and stress-free because Joseph Gallo and the PennyMac team clearly communicated the process. Joseph kept in touch throughout the process and provided status updates regularly. This helped us manage our expectations. 

Crystal B. 

on Birdeye

3 years ago

Fast easy process