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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Perhaps, staff needs to receive some additional training. There were significant delays in communication, ignoring e-mails. Many requests to provide documents that were already uploaded to the portal. Miscommunication with the employer. Manager was not responding either, ignored requests for a call. I have to say that my previous experiences with PennyMac were much better, but this last transaction was really different in terms of the approach, communication and quality...
I was told during the application process I would not need my 2021 tax returns to get through underwriting. After missing the first closing date because underwriting had not gone through I was told I did NEED my 2021 taxes filed. This was two days after tax day so I had to expedite filing with my CPA two days after the busiest day of his year. This would have all been very easy to avoid if the team at PennyMac knew what would be required to get through underwriting an FHA loan. I think this is a pretty easy area for the team... read more
Thank you.
Service was great from start to finish!
if you would have returned my calls when I asked you and Gil to call me, instead you just kept E-mailing me that documents were still needed
She was so helpful information about the situation and she was so sweet and took care of the job she was so wonderful about it
My bad experience had nothing to do with Chantel Bryant and I support her 100%. We were advised our title and closing documents did not match, but our Notary was confused with how to proceed. There were additional misspelled names and discrepancies that took an inexcusable amount of time!
From the start to end everything was clearly lined out
Good experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.