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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very friendly and professional. Maybe a bit more training would improve his outcomes
This loan process was so drawn out. The fact that you use so may third party sources made the closing later than expected. Documents were requested multiple times after they were already filled out. I was given time frames of when things would be completed and they were consistently done at the far end of the estimate and twice after they were supposed to be done. I would not recommend or attempt to use PennyMac again
Penny Mac had this loan over 10 years therefor it should not have taken 3 attempts to refinance this loan ….
The Penny Mac team made the refinance process quick and easy. They provided regular updates throughout the process, and our questions were answered promptly. The application portal made it so convenient to upload documents and check our application status.
Five Stars from start to finish! Everyone I worked with at Pennymac was knowledgeable, informative, and patient. Everything was unbelievably easy to navigate and when I did have questions, I never had to backtrack. Every person I spoke with could see the history of activity on my loan and was able to answer my questions quickly. I would highly recommend Pennymac.
This process of giving each borrower a team and then having a single point of contact in that team is extremely helpful. My team lead contacted me the same time once a week on our agreed time. They were also extremely respondent to any questions/concerns I had in the interim. I felt comfortable and in control through the entire process!!!!
The overall loan process was fast and in a timely manner.
Dasha Jones was AMAZING! She communicated clearly and regularly, answer all questions promptly, and she fought for me in the end when my closing date was moved. I had already provided documents that were cleared and then requested a second time, which delayed my closing. That was NOT Dasha's fault, and she did everything she could to resolve the situation. I wish everyone had someone like her to take them through the loan process. She is excellent!
Direct communication with the same representative, instead of repeatedly explaining the situation to countless reps who were incapable of assisting us. We were given false information repeatedly until the DAY of closing. Closing documents were incorrect four times on the day of closing and we ended up giving up and signing an incorrect closing document just so that we could finish closing on that day. We were trapped and had no choice. This was truly a nightmare compared to the previous home we purchased. Highly do not recom... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.