PENNYMAC

KIM D. 

on Birdeye

3 years ago

Multiple requests for the same documents. Did not seem that various PennyMac teams communicated resulting in a Closing reschedule. 

LARRY S. 

on Birdeye

3 years ago

Everything was handled professionally 

Jason S. 

on Birdeye

3 years ago

Grace was fine but she was assigned to my file, as my original POC was out sick, to just get it over the hump. Her communication was adequate overall given the situation. 

Traci B. 

on Birdeye

3 years ago

Overall the process was super easy. I do not believe that the process was communicated clearly and there is room for improvement there. Additionally, there were too many different people assigned to my account which required me to send documentation to several people through different methods. This was in fact, a very negative part of the experience. Overall, Grace was exceptional even if this process was not so great. 

Sandra G. 

on Birdeye

3 years ago

Great communication, easy access to the online page and uploading documents. 

Dashiell B. 

on Birdeye

3 years ago

Great service is the reason we maintained PennyMac as our lender/servicer even under our new home ownership-glad we made the choice! 

Stephen P. 

on Birdeye

3 years ago

The online document submission system was great and Anna did a wonderful job of keeping informed about each step in the process and what was expect of me. 

Edward Arnold J. 

on Birdeye

3 years ago

Ms Mack called me weekly with updates which was great. The whole team from start to finish was very courteous and helpful with any questions I had. I never felt my call was an inconvenience. We actually closed earlier that originally planned so was very impressed with that. 

Carrie M. 

on Birdeye

3 years ago

Liem was really great to work with, informative and very responsive during the entire process. Great asset to your team!