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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had to use 2 systems for documentation because one wasn't working right. I ended up uploading documents 2x or wasting time on multiple requests for provided docs. For a bit, I believe Veronica was out so that didn't help, but not about her.
Was always able to speak to someone on the phone
CO was only issue
Everyone I worked with at PennyMac was very helpful during a extremely challenging time to buy a home, will use in the future for sure, thanks!
Everyone was pleasant, knowledgeable, thorough, and prompt with this process. Thank you :)
We have used PennyMac for our last two home purchases and would recommend them to our friends. De’Loria was easy to work with and was able to meet our very tight closing date for a newbuild home which was complicated by the builder slipping completion date. Great job.
Everything
No it’s okay
Antonae was fine. When I started the closing costs were included, then they weren't (I caught this luckily). The interest rate was wrong (I caught this as well). The frequency of closing disclosures was way too high. And given the previous issues I felt I really needed to look at every single one. Since my existing loan that I was refinancing was with Penny Mac, I expected this process to be way less painless and simple.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,358 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.