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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Maria was not at all supportive of our process, didn't follow-up timely, didn't check the closing documents sufficiently, and failed to understand our frustrations about being asked for repeated documents or incorrect information. Literally everyone else we spoke to at PennyMac (including people not involved with our loan) were more helpful than Maria.
The overall experience was excellent and Noemi was great to work with.
I was well informed every step of loan process. Closing happened in timeframe I was given. My questions were always answered promptly
My refinance with PennyMac/Britnee Valles, was so easy and so well communicated. Britnee told me what exactly would happen and when and everything was explained perfectly. I would recommend PennyMac/Britnee to anyone considering refinancing their home. Love to have great customer service and that is exactly what Britnee provided to me.
Linda was amazing and very professional. Thanks.
Love everything about the experience
You got me what I needed next time please say f. H. A or for get it I am senior citizen 66 sure pennymac give me a mortgage that's nice the house is not senior friendly or handle y cap friendly
GREAT experience
Loan supposed to close by Feb 28th didn’t close until April 2nd. Documents submitted more than once to multiple people. 1st closing was canceled without notifying us. We were not informed that payoffs would be checks cut to the accounts but sent to us. Payoff checks wrong amount, even after we made specific inquiries about that subject and was told they would be correct. Overall a really bad experience .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.