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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
JP and Ivonne were knowledgeable, communicated promptly and made the process as timely as they could.
Good combination of folks to help me out with all the documents required.
I was kept informed throughout the process and uploading requested documents was simple.
1) Need major improvement on communications between loan officer and processing department. 2) Processing staffs are very green. Need lots of training.
There was a breakdown in communication towards the end. Made closing very stressful.
They were very profesional and helpful.
Gathering needed documents was tedious.
Kristina was super helpful throughout our process. We were able to close earlier and everything was communicated directly to us in easy to understand terms.
I get antsy when there are gaps in communication for this important of a transaction...so I call and ask a LOT of questions. Giovana answered every time I called her I think, and was able to answer my questions, and when she had to do additional research, she always called me back promptly- even if she was waiting on more information herself. That meant a lot to me and managing my anxiety!! Thanks again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,366 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.