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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It was a long process and the team was very patient as I was one of the clients who read everything in detailed and ensured that the purpose of my refinancing made sense. I was probably one of the difficult clients and I appreciate the support and patience. Thank you.
Star ⭐️ Rating 10 - good customer service /knowledgeable/prompt in answering!
The portal was a very refreshing, it was very user friendly and affective. Mostly though it was a much better way to transfer information and made the whole process so much easier. I have refinanced my mortgage three times in the last seven years and this was far and away the best experience.
The whole experience was great
more communication in the end after i signed the documents with the notary. I feel I was not really sure if I was closing on the 31st or after. Up until the afternoon of 01-31 I was hoping TO close. I was contacted and told i closed and after checking my account I saw my closing amount. To tell the truth I was hoping the two creditors were paid off because i was not informed if they were. I now have recieved a check from the Title company to send to one of the creditors. I am to send the check with a statement or bill to the... read more
very professional.
Not require me to send the same documents 15+ times, answer my questions correctly the first time and communicate any changes immediately. My closing documents and amounts to be rendered to my creditors were not correct after multiple inquiries and still were not corrected even though those particular cards being paid off were a stipulation of the loan. PENNYMAC did not compete their due diligence to retrieve the new balances and correct those documents and I was forced to call into your company as I was competing the closin... read more
Good mix of voice mail and email communication.
I was very pleased to refinance my mortgage loan with PennyMac, I really wanted to stick with them. I really love how they keep you up to date on the loan status online. Whenever I had any questions/concerns they were answered immediately. The process went so smoothly and will definitely recommend Pennymac to my family and friends.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.