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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Pamela was always kind, however she is either not experienced and needs more training or lacks the skill set to perform this job. In late November early December 2021 I asked Layal for a new loan processor to take over for Pamela because I was not satisfied. That did not happen and what occurred afterwards for the next month until I closed it was a nightmare. She did not forward an addendum to my loan appraiser, which caused problems for me on many levels. Frequently she would say she would get back to me with answers to my ... read more
Communication was great and made for a very easy process.
All communication was clear and concise. Requests were easy to understand and process to send documents was clearly communicate. Process was as pain free as I believe it could ever be.
Nancy was very professional and nice. The process was smooth up until the last few days. We feel like communicating good have been better. We were projected to close on Friday, 14 Jan. 22. Due to a a glitch with the appraiser, we did not finally close until4 pm 18 Jan 22 ( this was a holiday weekend). We lost 5 days of moving . This greatly impacted events (movers, U haul rental, moving out of rental etc). The appraiser provided a note to PennyMac on 10 Jan that a picture was needed to complete appraisal. It appears no o... read more
It was a very lengthy process, there were a couple of hiccups along the way for sure
My great experience was mostly due to Jessie Adams, my loan officer. She was my main contact that I kept in touch with through the entire process!
The loan originator was polite and pleasant the first time we spoke. After it he either did nor return my emails or it took an escalation to his supervisor to get him answered. He misrepresented the cost of the closing, did not address my questions, and I needed to get his supervisor on a phone to resolve all issues. At the end it all went well, but it was roller coaster of emotions close/ not close with PennyMac. I was even started preparation for switching to another company for refinancing. Alexandra Johnson saved the d... read more
Penny Mac was great to work with. They beat all the competitors loan offers for closing costs and interest rate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,789 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.